Refund policy
Shipping, Returns & Refund Policy
Last Updated: August 31, 2026
Thank you for shopping with DetoxTeaBlend. Please review this policy carefully before placing an order.
1. Return Summary
Returns are generally accepted within 14 days from the date the last item in an order is delivered, subject to applicable consumer protection laws.
Returned products should normally be:
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Unopened
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Unused
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In their original packaging
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In resalable condition
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Free from damage or contamination
Due to hygiene, safety, and product-integrity considerations, opened, used, damaged, contaminated, or incomplete consumable products may not be eligible for return where permitted by applicable law.
Customers are generally responsible for return shipping costs unless applicable law requires otherwise.
No restocking fee applies.
2. Order Processing
Orders are normally processed within 1–4 business days after payment confirmation, subject to stock availability, verification, and operational conditions.
Once an order has been dispatched, tracking information will be provided where available.
Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.
Orders may be fulfilled from different locations depending on product availability and destination.
3. Shipping and Delivery
Delivery times depend on the destination, shipping service, carrier, customs procedures, and local delivery services.
Any delivery timeframe shown by DetoxTeaBlend is an estimate and is not a guaranteed delivery date.
After an order has been dispatched, changes to the delivery address may not be possible.
We are not responsible for delays caused by circumstances outside our reasonable control, including customs clearance, customs inspections, carrier disruptions, severe weather, public holidays, strikes, transportation disruptions, import restrictions, or customer-related issues.
4. Taxes, Duties and Import Fees
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, handling charges, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges are the customer's responsibility.
Customers are responsible for complying with all import requirements applicable in their destination country.
5. Customs Information and Documentation
Customs authorities or carriers may request additional information or documentation, such as identification, tax information, customs declarations, proof of purchase, contact details, import permits, or other documents.
Customers are responsible for providing accurate information and responding within the required timeframe.
Failure to provide requested information may cause a shipment to be delayed, held, refused, or returned.
6. Import Restrictions
Customers are responsible for confirming that ordered products may legally be imported into and received in their destination country.
Import rules, product classifications, labeling requirements, documentation requirements, and restrictions may differ between countries.
DetoxTeaBlend cannot guarantee customs clearance or acceptance by authorities in the destination country.
7. Cancellations
Orders may be cancelled before fulfilment where possible and subject to applicable law.
Once an order has been fulfilled or dispatched, cancellation may no longer be possible and the order may need to follow the applicable return process.
8. Refused, Unclaimed or Returned Shipments
A shipment may be treated as recipient-related when delivery fails because the customer:
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Refuses delivery
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Does not collect the parcel
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Does not pay required import charges
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Fails to provide customs documentation
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Provides incomplete or incorrect information
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Provides an incorrect delivery address
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Does not respond to carrier or customs requests
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Fails to complete required customs procedures
Where legally permitted, additional shipping, return, customs, carrier, or administrative costs may be deducted from any otherwise applicable refund.
A returned shipment does not automatically create a cancellation or refund.
9. Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery details, including recipient name, street address, apartment or unit number, city, postal code, country, telephone number, and email address where required.
Additional charges may apply if a shipment must be resent because of incorrect or incomplete information supplied by the customer.
10. Refunds
Once a returned product has been received and inspected, an approved refund will normally be issued to the original payment method.
Refunds may take approximately 5–15 business days to appear, depending on the payment provider.
Original shipping charges are generally non-refundable unless required by applicable law.
11. Customer Responsibilities
For international orders, customers are responsible for:
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Providing accurate delivery information.
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Monitoring shipment tracking.
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Responding to carrier and customs requests.
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Providing required documentation.
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Paying applicable duties, taxes, and import charges.
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Accepting or collecting the shipment within the applicable delivery period.
Failure to meet these responsibilities may result in delays, additional costs, or return of the shipment.
12. Contact
For shipping, return, customs, delivery, or refund enquiries:
DetoxTeaBlend
BAYNAL LIMITED
Suite 10427, 5 Brayford Square
London, E1 0SG
United Kingdom
Email: info@detoxteablend.com
Phone: +44 7345 162183
Nothing in this policy is intended to restrict any mandatory rights or remedies available to consumers under applicable law